Since the launch of our new website, we have experienced an increase of 20% on the total number of leads received by our partner agencies! A consequent figure which shows the strength of the Mauritian market. Unfortunately, approximately 1% of the requests were not answered.
In order to guarantee the satisfaction of our customers and to support our advertisers, we have set up a new system allowing visitors to contact our customer service in case the advertisers do not reply to them.
The concerned agency is contacted before the customer service communicates with the customer, by putting the agency in copy of the mail.
Please remember that the leads appear in the mailbox of the back-office of lexpressproperty.com and in emails also.
Here are some recommendations on how not to lose contact:
- Check that the email address provided to receive the leads is correct
- Log on regularly to the back-office to assure that you are not letting potential buyers without answers.
The faster you answer these customers, more chance you have to realize a transaction!
